Refund policy

We want you and your pup to be happy with every order. Here is how returns and refunds work.

Cancellations (before your order ships). Changed your mind? Email us at support@refinedpaw.com as soon as possible. If your order has not shipped yet, we will cancel it and issue a full refund.

Damaged, defective, wrong, or missing items. If your order arrives damaged or faulty, or you received the wrong item or something is missing, email support@refinedpaw.com within 7 days of delivery with a few photos or a short video showing the problem. In most cases we will arrange a replacement or a refund, and you usually will not need to send anything back.

Wrong size or change of mind. If you ordered the wrong size or simply changed your mind, you can return the item within 30 days of delivery as long as it is unused and in its original condition and packaging. For these returns, return shipping and any customs charges are the customer's responsibility, and your refund is issued once we have received the item and checked it.

Size exchanges. Need a different size? Email us and we will help you swap it. For size exchanges, return shipping is covered by the customer, the same as above.

Refunds. Approved refunds are issued to your original payment method. Depending on your bank, it may take a few business days to appear.

Questions? Email support@refinedpaw.com with your order number and we will take care of you.